Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel

Very well-maintained hotel. From the arrival the receptionist was very well informed of the tours in St Augustine and gave us some good directions. The owner and his wife were at the property at breakfast helping and talking to the guests and socializing trying to reach everyone and making sure they are well accommodated. We have never seen a treat of this level and such care. Inside pool with warm water. We caught a rainy day; the covered pool helped us having some good time with our kids. Everyone was very pleasant smiley and friendly. Delicious rich breakfast. 1 min walk to the beach, a lot of surfers. Strongly recommend a longer stay to soak in the good vibes that come from the management to the last person from the staff. Big Thank You Mr Farid.

Your breakfast was outstanding! There was a variety of food options so a guest was bound to find something he or she wanted to eat. I enjoyed a cinnamon bun and pancakes in particular since I do not eat those food choices regularly. Very tasty! The kitchen staff did a good job replenishing stations and were friendly, At the customer service desk I was treated well by Jackie and appreciated her sincere helpfulness. She is am invaluable hostess due to to both her professionalism and warmth. The staff in every department was cordial and helpful.

I thought check-in was at 3:00 so the last time that we stayed at this hotel they let us check in an hour early so we arrived at 2:00 thinking I could check in an hour early they informed me that check in went until 4:00 so we waited outside by the coffee shop for 2 hours the ring still wasn't ready so they changed our room but when we checked in the lady at the desk said if it comes available early she would call me when I went and checked after an hour and a half she was gone for the day so the new lady at the desk didn't know anything about me waiting outside the new lady at the desk made me wait till 4:00 then found me another room that had been vacant so we set out there all that time did not appreciate that other than that everything was excellent we love this hotel hopefully next time the check-in experience will be better

This hotel has the best breakfast with the biggest variety I have had at any hotel in YEARS and we travel quite a bit. Everything was great here. Much better to stay here than in crowded, noisy St. Augustine. This is not far away and is very restful and relaxing and steps away from the ocean. The owner walks around at breakfast giving out fresh fruit cut up in small containers! The hotel is new/updated and beds very comfortable. The staff is friendly and welcoming also. You won't regret your time here.

Everything!!. The staff was phenomenal, very professional, very pleasant & very courteous. A very special thank you to Patrick Jesek,, Madison Drew, & Michelle & Esty. These staff members were exceptionally helpful and are a wonderful attribute to your hotel. The breakfast was the BEST we have ever experienced. The selection & presentation were outstanding.We can't wait to return on our next trip, even though it's out of our way...it was well worth the extra miles!! Please acknowledge the employees, listed above on our behalf & keep up the GREAT CUSTOMER SERVICE & SATISFACTION level. Sincerely Barbara & Jim Pisano